Virtual Tour FAQs

A 3D virtual tour helps people understand a real place without having to visit it first.

Customers, staff, contractors or other stakeholders can explore the space for themselves, see how different areas connect and return to it whenever they need to.

Depending on the job, that can mean fewer unnecessary site visits, clearer sales conversations, faster familiarisation, easier training and less time spent repeatedly explaining the same space.

The real value is simple: people can see what is actually there, in context, before deciding what to do next.

The cost depends on the size of the site, the complexity of the capture and what you need from it afterwards.

We publish guide prices for typical projects on our Price Guide page, so you can get a realistic idea before contacting us.

For larger, more complex or multi-site projects, we will provide a clear quotation based on the actual requirement.

See our current Price Guide.

Or call  Tony +447888199268 for more info

Most commercial spaces can be captured in a few hours, although larger, more complex or operational sites may take longer.

Once the scanning is complete, straightforward tours can often be processed and published quickly. Projects involving additional editing, interactive content, technical outputs or multiple locations will naturally take more time.

We will confirm the expected capture time and delivery date before the project starts.

Yes. If the building, layout, equipment or condition of the site changes, we can return and capture the updated areas.

For some projects it makes sense to replace the existing tour. For others, keeping earlier captures can be useful for showing progress or comparing how the site has changed over time.

This can be particularly useful for refurbishments, construction, estates management, stock changes and operational records.

Yes. A Matterport scan can create a detailed visual record of a property, its contents and its condition, giving insurers, loss adjusters and restoration teams a shared view of the site.

Matterport also integrates with Verisk Xactimate. Using Matterport TruePlan, a captured property can be converted into an editable as-built sketch for use within the Xactimate estimating workflow.

This can help reduce manual measuring and sketching, make remote review easier and give everyone involved clearer evidence of the property and the loss.

It does not replace the insurer’s own assessment, but it can make the claims and restoration process much easier to document and understand.

Yes. Information can be added at specific points within a Matterport tour so that important areas, damage, assets or other details can be identified in their actual location.

This can help insurers, loss adjusters, contractors and property owners understand not just what has been recorded, but exactly where it is within the building.

Supporting information such as notes, photographs, documents or links can also be associated with relevant areas where appropriate, helping to keep the evidence and the physical context together.

For insurance and claims work, that can make remote review and communication much clearer than relying on a collection of separate photographs and emails.